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QUESTION
Using the Unit 10 Assignment Template, please respond to the following: In one paragraph, describe why you believe understanding the four conflict styles and applying techniques for conflict resolution are critical to effective communication. What do they teach us about ourselves and about others in our groups? Then, for each of the four dispute styles (passive, aggressive, passive-aggressive, and assertive) complete the table with the following: Using your own words, define the common characteristics of this conflict style. Describe one example of how this conflict style can positively impact communication in group settings. Describe one example of how this conflict style can negatively impact communication in group settings.
Conflict
Conflict Styles
Conflict is unavoidable in any close connection, whether amongst family members, friends, as well as employees. People may fall into conflicts for very different reasons, which necessitates understanding the causative agents in dispute resolution. Understanding different dispute patterns and using dispute resolution tactics can assist in reducing the negative consequences of conflict and increase communication (Rustici, 2019).
Each conflict resolution approach has advantages and disadvantages, and no single style is necessarily the best or worse. It is critical to understand the various types and to be capable of adapting your style to the situation. For instance, if you are attempting to resolve a problem with an individual who is ignoring the conflict, you might have to be more straightforward to engage them and ensure they first accept the nature of their competition to fight it.
These four conflict resolution strategies teach us how to resolve known dispute and rebuild relationships. We cannot deny that there are times when we may disagree with another person due to a minor misunderstanding that could lead to a disaster. These strategies teach us how to handle conflict, prevent it, and clarify or talk appropriately with the person we have a disagreement to resolve the dispute.
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The Passive Style |
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Definition |
Avoidance and withdrawal characterize the passive conflict style. Individuals with the passive dispute style often avoid conflict or, if confronted with conflict, disengage from the situation (Rustici, 2019). People who utilize a passive conflict style avoid conflict by either retreating from the issue or agreeing to the other individual's point of view. They may struggle to articulate their wants and opinions and may resent them, thus opting to withdraw. |
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Positive Impact on Communication |
Individuals who use a passive conflict style in groups tend to avoid concentrate on sustaining harmony. This can result in more effective communication since group members are less prone to feeling defensive and more receptive to hearing diverse points of view. Furthermore, this strategy can aid in developing group trust and understanding. |
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Negative Impact on Communication |
The passive dispute style does have a detrimental impact on group communication since it can lead to failures in communication. Passive people are less inclined to speak up for themselves and convey their demands, which can result in confusion. Furthermore, tolerant individuals are more prone to suppress information that may benefit the group, which can result in communication breakdowns.
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The Aggressive Style |
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Definition |
The aggressive dispute style may positively impact group communication by allowing members to voice their disagreements and settle them constructively and openly. It can help prevent communication breakdowns and produce a more productive and cohesive group. |
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Positive Impact on Communication |
The aggressive dispute style may positively impact group communication by allowing members to voice their disagreements and settle them constructively and openly (Rustici, 2019). It can help prevent communication breakdowns and produce a more productive and cohesive group. |
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Negative Impact on Communication |
The aggressive dispute style can be detrimental to group communication since it can contribute to dispute escalation and make it harder for group members to work with one another. Furthermore, the aggressive dispute style might make it challenging for group members to trust one another, creating an atmosphere of fear and mistrust. |
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The Passive-Aggressive Style |
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Definition |
A type of behaviour known as the passive-aggressive dispute style involves a person expressing their negative emotions indirectly rather than out loud (Rustici, 2019). This may show up as procrastination, silent treatment, sulkiness, or the use of justifications. Passive aggressive behavior is frequently characterized by a high threshold for criticism, a sense of being misunderstood, and a propensity to place responsibility on others. |
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Positive Impact on Communication |
Since it can help to diffuse tension, the passive-aggressive conflict style can improve communication. This is because a passive-aggressive person will frequently withdraw from a situation or avoid contact entirely to avoid dispute (Rustici, 2019). This can support maintaining harmony in a partnership or at the office. |
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Negative Impact on Communication |
Since it can obstruct the free flow of information, the passive-aggressive dispute style could negatively affect communication. People who are hesitant to speak their actual feelings may hide essential information or embellish the truth. dispute and misunderstandings may result from this. |
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The Assertive Style |
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Definition |
The assertive conflict style is a proactive, positive method of handling disputes in which parties work to balance their interests with those of others (Rustici, 2019). This style is characterized by open and straightforward communication, a readiness to make concessions, and an emphasis on problem-solving. |
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Positive Impact on Communication |
Since it enables individuals to express their needs and wishes straightforwardly and understandably, the assertive conflict style positively affects communication (Rustici, 2019). Additionally, assertive people are frequently adept at active listening, which increases the likelihood that they will comprehend the needs and desires of others. Finally, those with an assertive dispute style are more likely to resolve disputes to benefit both parties. |
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Negative Impact on Communication |
Since the technique may be perceived as confrontational and aggressive, assertive dispute management techniques can negatively affect communication (Rustici, 2019). People may get defensive as a result and become reluctant to speak frankly. Additionally, assertive conflict management techniques can result in a lack of respect and trust. |